Frequently asked questions
FAQ
What makes Mama Bears products unique?
What makes Mama Bears products unique?
Our products are designed with modern parenting in mind, offering versatility, durability, and comfort. Features like multifunctional designs and customizable options set us apart, ensuring convenience for every parent.
Is the backpack suitable for both daily use and travel?
Is the backpack suitable for both daily use and travel?
Absolutely. Our backpacks are designed for versatile use, whether you’re running errands, traveling, or enjoying outdoor activities with your child.
How durable is the material?
How durable is the material?
Crafted with high-quality Oxford fabric, our products are built to withstand daily wear and tear, ensuring long-lasting use without compromising on style or comfort.
How do I clean the backpack?
How do I clean the backpack?
Cleaning is simple. Wipe with a damp cloth for everyday dirt or use gentle machine washing for deeper cleaning, following the care instructions provided.
Do the backpacks include a baby bed feature?
Do the backpacks include a baby bed feature?
Yes, our multifunction mummy backpacks easily convert into a baby bed, providing a convenient and safe resting space for your child during outings.
How long does shipping take?
How long does shipping take?
We offer fast and reliable shipping. Delivery times vary by location but typically range from 5-10 business days. You can track your order through our website.
Can I return or exchange my purchase?
Can I return or exchange my purchase?
Yes, we offer a hassle-free return and exchange policy. Visit our website for detailed information on eligibility and procedures.
How can I contact customer support?
How can I contact customer support?
You can reach us at info@mamabears.shop or visit our website www.mamabears.shop for assistance. Our team is here to help with any questions or concerns.